Customer Relationship Management (CRM)
The Technical "Know-How"
CRM Plug-in - Big Data Services
CRM as a service is a very vital component that we cannot afford to overlook. Literally, CRM
services will play a critical part of every business (B2B and B2C) and the lives of every individual who
uses any form of electronic device.
Therefore, CRM must be:
• Intelligent - Self correcting
• Loosely coupled
• No duplicate of effort or functionality
Our architect for CRM is a set of services and each service has number
software engines or subsystem. CRM will be the front of Big Data warehouse system and
must address the following clients:
• Interactive Front
• Web Services
• Sales packages
• Business Intelligence (BI)
• CEO reports and graphs
• Study and Research for Products building
• Study and Research for manufacturing
CRM will be the front of Big Data warehouse system and will provide clients or subsystems
with data in any format (DAO, Text, XML, PDF, Excel, ..etc).