Customer Relationship Management (CRM)
The Technical "Know-How"
Internal and External Data - Where It Comes From?
Our Post office project is all about Data Services for Big Data and CRM. The key point
is that gathering terabytes of information is worthless if organizations don't have
an efficient way to make sense, secure and turn data into services. Data are categorized
as Internal and External.
Internal sources of data are those which are obtained from the internal reports
of an organization. For instance, a factory publishes its annual report on total
production, total profit and loss, total sales, loans, wages to employees, bonus and
other facilities to employees etc.
External sources refer to the information collected by outside agencies. It can be collected
from primary as well as secondary sources; type of information can be collected through
census or sample method by conducting surveys and investigation.
When it comes to data the competition is very severe. For example, we cannot
compete with credit bureaus or any of the big vendors with their marketing machine.
How to address handling external and internal data?
Regardless of the source of data our data must pass through:
1. Extract, Transform, and Load (ETL)
2. Data Cleansing
5. Audit Trail
Foreign (External) Database, Legacy System and Web Services:
Our web services are architect to send and receive data. Our web services can receive
data in format (XML, PDF, spreadsheets, text, forms, ... etc) and also send it any format including
templates and Interactive Front pages.