Customer Relationship Management (CRM)
The Technical "Know-How"
Issues - Intelligence - No choice
When we speak of Intelligence, we do not mean Artificial intelligence (AI) nor Robotics, we intend to make our software system intelligent. Therefore:
What are Intelligence and Intelligent System?
How Important Intelligent System?
Intelligence and Intelligent System:
We as human beings, when addressing anything as intelligent, we are implying that it has human-like characteristics.
Therefore, Intelligent System is the ability of a software system to have
human-like characteristics and do the following:
2. Performs abstract thinking
3. Understanding - parse, compare and search
4. Solves problems
5. Does the footwork
6. Gives choices
9. Reasoning & Learning
10. Retraining - self correcting
Assume that each category is equal to 10% of intelligence, then we can scale the actual percentage of intellignce of any software system.
We have the know-how and the architect for developing 100% Intelligent System.
How important Intelligent system?
Our Intelligent System is architected and would be built to save re-architecting and rebuilding
our system plus eliminating the addition of human labor-analysts to our services. For example, we
create an intelligent software that interviews clients (questionnaires) and asks the same question
more than once with different wording and/or with a totally different interview at a different
time. The system would compares the answers to see if the client or interviewee is consistent with
his answer. Such approach can be used as a way to check clients disputes, requests, complains
or if a client is making up things and not telling the facts correctly. This is known as a cross examination.
We do have the architect and the seeds for building such Intelligent system.