Customer Relationship Management (CRM)
The Technical "Know-How"
Cloud Services - The Facts and Fictions
The earliest remote computing was done using phone lines and noisy modems and
working remotely was quite clumsy and slow at their best. Once the Internet came
on the scene, remote computing took big giant steps. Now we have internet,
intranet, web hosting, Application Service Providers (ASP), Distributed System,
B2B & B2C, PaaS, SaaS, Web Services, ..etc. The latest buzzword is "Cloud".
Regardless of all new terms, there is really no drastic benefits when it comes to
servers, browsers, hosting and anything else other than mobile.
Fictions come with the fact that every few year, software take on difference
dresses with a barge of new terms and these newly dressed software are solid
back to the IT community with no real benefits. For example, Application Service
Providers (ASP) and hosting which we have been building and using for years, now they are "Cloud" with
new buzzword such as Cloud Services (Public, Private or Hybrid), Cloud
Governance, Analytics , ..etc.
Cloud Services (Public, Private or Hybrid):
Public clouds are owned and operated by third-party service providers. The costs are
spread across all users. Private clouds are those that are built exclusively for an individual
enterprise. Hybrid clouds combine the advantages of both the public and private cloud models.
Our Cloud Service Architect:
We architect our system into:
• Tiers: Tiers are made of Services and Utilities
• Services: are composed of Engines
• Tracking Engine: tracks and monitors the system performance
• Data: storage of Big Data
• Mapping and Farming: Formatting and farming Big Data into smaller one
• DAO: helps distribute data
• Interactive Front: automating front portals
• Analytics Engines:Analytics is focusing on the business as a whole
• CRM Plugin: CRM services
• Services Handler: redirects clients to the services
• Web-Mobile: Front portals
• Cloud Governance: works as a Proxy and controls clients's privilege
• Cloud: Cloud Services
• Security: Internal and external using our trade secret